NetEdge Computing Solutions Pvt. Ltd.

netPeople - Customer Contact Management Software


In order to retain existing customers and gain new ones, astute companies are increasingly realizing that customer contact management is a key business asset. A customer centric operation is no longer an optional differentiator, but a key to business survival.

  netPeople Logo

netPeople is a web based enterprise wide application that supports multi channel information distribution, enhanced productivity tools & features. netPeople is a next generation application that differentiates you from your competitors enabling your enterprise to increase customer satisfaction & retention.

Some of the important functionality of the product are:

  • Intelligent Routing
  • Customer Service / Help Desk
  • Customer Self Service
  • Operational Reporting
  • Knowledge Management Tools
  • Remote Management
  • Highly scalable and Easily Customizable
  • No client side software installation is required
  netPeople Screen
The application has been designed based on a modular architecture. Some of the important modules are:  
  • Email Management
  • Proactive Chat
  • Interactive Chat
  • Knowledge Base
  • Auto Responder
  • Advance Reporting
  • Co-browsing
  • Campaign Management
 

The application is customized for specific purposes. Some of the variants available for the product are as follows:

  • netPeople Sales: For converting Casual Browsers into Loyal Customers
  • netPeople Support: For Retaining Customers by providing Quality Support
  • netPeople Service: Enabling Customers to locate information on their own through self service
For more information on how we can assist you please click here